Legal Notice

2.2 Usage of our Webshop

1. Placing Orders

   • You can place an order on our Ecwid storefront: https://mightytree-dk.company.site/

   • You can either navigate through the products in our storefront or in our "Events" page, where you will find links in the events to specific products in the store.

   • After clicking on the "ADD TO BAG" button, the shopping basket will be opened, where you can change the amount/cancel an item, go back to the shop or check out (buy) the product.

   • If you click on the "CHECKOUT" button, we will ask you for your email address and credit card details - or a checkout with your PayPal account. The payment itself is a service provided by Stripe

2. Order Acceptance

   • Completion of the online checkout process does not constitute acceptance of your order by us. You will be automatically notified of your purchase by email via the shop. We will send you a further, personalised email as soon as possible confirming that we are processing your order/reserving your seat for an event.

   • We have the right to refuse an order for any reason, including legal and regulatory reasons, prior to despatch of the product(s)/performance of our service(s).

   • Our contract with you begins when you receive our confirmation email and continues until the last day of your right to return the products / the end of an event.

   • If we are unable to supply all of the products/services you have ordered, we will not process the unavailable parts of your order. We will notify you by email and, if you have already paid for the item(s), we will refund you in full as soon as reasonably possible.

   • If the performance of any aspect of an order would be illegal or unlawful, we have the right to suspend or cancel the order at any time, including after we have despatched the products or notified you that the order is being processed.

   • See more under Booking / attending and event  2.3

3. Payment

   • By completing the payment details, you are confirming that you own the method used to make the payment.

   • We do not store your payment details, but the third party providers we use may use encrypted secure payment mechanisms that may store your details. .

   • Card payments are subject to authorisation by your card issuer and credit facilities are subject to a credit check. Direct bank transfers are accepted subject to sufficient funds in your account.

   • Physical products ordered remain our property until they have been collected or we have delivered them to the address you have specified.

4. Product Descriptions

   We make every effort to ensure that the prices displayed on the website are correct and that all items are fairly described.

   Orders will only be accepted if the product description and prices displayed on the website are correct.

   We try to display our products as accurately as possible on the website. We cannot guarantee that the colours displayed on your device screen will accurately reflect the colour of the product on delivery.

   All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available.

5. Legal Compliance

   You will not use, sell or supply any product(s) purchased from us in an unlawful manner, or for your commercial own commercial gain.

6. Liability

   By law, there are certain liabilities that we cannot exclude in these terms and conditions and nothing in them limits our liability for personal injury or death caused by our negligence or for fraud.

   As a consumer, you have certain rights, including statutory rights, in relation to faulty or incorrectly described products. Nothing in these terms and conditions affects these statutory rights and we will perform our obligations under these terms and conditions with reasonable care and skill.

   In these terms and conditions, we will only be liable for losses which are a natural and foreseeable consequence of our breach of them.

   We will not be liable to you if we are prevented or delayed from performing our obligations under these terms and conditions by anything you or anyone acting on your behalf does or fails to do or by events beyond our reasonable control.

   You should follow any advice we give you to keep the products we supply to you safe. We cannot accept any liability if your failure to follow this advice results in damage to products we have supplied.

11. Physical products only:

All products we supply to you should be of satisfactory quality. If we supply you with a product that is not of satisfactory quality, you may contact us for a repair or replacement, or if this is not possible, for a refund, subject to the following conditions:

1. Delivery

   Delivery times and charges will vary depending on the products ordered, your delivery address and country, and the delivery services available.

   Delivery will be made to the address or store specified in your order.

   When the Products are delivered to the delivery address specified in your order, all risk including loss or damage to the Products shall pass to you.

   We shall not be liable for any failure to deliver Products when specified if the delay or failure is wholly or partly caused by circumstances beyond our reasonable control.

2. Collection

   When you collect your order from us, you will need to bring a (digital) printout of your order confirmation and photographic proof of your identity. We will notify you when your order is ready to be collected from your chosen store.

3. International delivery

   Due to customs, legal, regulatory and certain practical restrictions applicable to orders for international delivery, we reserve the right to determine which products can and cannot be delivered to any destination.

   Our products are sold on a carriage forward basis. You, as the recipient, may be required to pay import duties or a formal customs entry fee prior to or at the time of delivery. Additional taxes, duties or charges may apply according to local legislation and you must check these details before placing an order for international delivery.

   It is your sole responsibility to comply with any export control or sanctions regulations that may apply to the products delivered to you.

   Where free delivery is offered above a spending threshold, any returns that reduce the order below that threshold when refunded will be applied to the order at the original delivery cost and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions have been applied to the order.

4. Shipment costs
   We charge shipping costs based on the total weight of the order and the region we send to. We deliver to Denmark, Europe (incl. UK) and to many other countries world wide

   We send maximum 2kg per order:

   Nationally in Denmark:

   • Up to 100g as letters (non-traceable) for 40 DKK

   • Up to 2kg as tracable parcels for 85 DKK

   In Europe and the UK:

   • Up to 100g as letters (non-traceable) for 85 DKK

   • Up to 500g as registered letters (traceable) for 150 DKK

   • Up to 1kg as tracable parcels for 250 DKK

   • Up to 2kg as tracable parcels for 350 DKK

   Outside of Europe

   • Up to 100g as registered letters (traceable) for 150 DKK

   • Up to 500g as registered letters (traceable) for 250 DKK

   • Up to 1kg as tracable parcels for 350 DKK

   • Up to 2kg as tracable parcels for 650 DKK

5. Delays

   We will endeavour to keep you informed should the supply of your product(s) be prevented or delayed for reasons beyond our control.

   We will not be liable to you for any such delay or failure to deliver products when originally specified.

6. Changes to an order

   Any changes to your order must be notified to us in writing (by email) before your order is dispatched.

   When you place an order, you will not be able to change your name or address once your order has been dispatched.

   If you amend or change your order, this may result in changes to your delivery schedule.

   If you amend or change your order you may also find that the item is no longer available or that the price has changed and you may be charged for this.

7. Right to cancel orders

   If you enter into a consumer contract with us, you have the right to cancel your contract at any time up to 14 calendar days after the day you receive the products you have ordered. *This statutory right of cancellation is separate from our goodwill policy and does not apply to products purchased in our store (e.g. during an event).

   Any delivery charges paid will be included in your refund. The amount of the refund will be the value of the standard delivery.

   If you wish to cancel an order, please note that the statutory right of cancellation does not apply to products with a hygiene seal where the seal has been removed, broken or damaged. (e.g. the packaging of our cacao blocks).

   To exercise your right to cancel your contract with us, you must notify us in writing within 14 calendar days of the date you received the products, which you can do by email or letter.

   While the Products are in your possession, you must take reasonable care of them until you return them to us.

   You must return the Products to us without undue delay and in any event no later than 14 calendar days after you have notified us of your cancellation.

   Products should be returned with or in their original packaging.

   You will only be liable for any diminution in value of the Products caused by unnecessary handling beyond what is necessary to determine the nature, characteristics and functioning of the Products. We will assess this charge when the Products are returned, but this charge will not exceed the original contract value.

   We will process your refund within 14 days of receiving the products.

   For products that have been delivered to a third party at your request in accordance with your order, you may only exercise this right of cancellation if you are able to return the goods to us.

8. Products Lost or Damaged in Transit

   We are not responsible for any loss or damage to products in transit that you return to us unless you use a recorded delivery service and obtain proof of postage.

9. Damaged or incorrectly delivered products

   You are responsible for checking that all products you order have been received correctly against your order.

   You must note details of any damage or delivery error on the delivery documentation when your order is delivered. If you are unable to check the products on receipt, you must notify us within 14 days.

   After informing us that the products are damaged or incorrectly delivered, you must return them to us within 14 days.

   We may offer you a replacement product and any refund we make will be made to the payment method used when you placed your order. Refunds offered are subject to our right to withhold any amounts for products that are damaged on return.

10. Statutory rights

    Within 30 days of delivery, you may exercise your right to a refund if the goods purchased are not fit for purpose or of satisfactory quality as described.

    Within six months from the date of delivery, but after the initial 30 days, you are entitled to a repair or replacement if a product is faulty, or where this is not possible or the repair/replacement does not remedy the fault, a refund.

    After six months you have similar rights if you can prove that the fault was present when the product was delivered. The warranty ends 2 years after the date of purchase.

    Perishable goods cannot be returned after the expiry date.

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